Returns
Within 30 days from the date of purchase in an unused and resellable condition and in the original packaging with all the packing materials intact. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  

Additionally, a restocking fee (35% of the item’s retail value) will be charged under this circumstance. This also applies to packages that have been opened but are still working well. Please contact info@annepro2.com to process your request. After receiving and checking that the item is in good condition, you will receive an email notifying you that the remaining 65% of the amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

If we require you to return the product, we will inform you via email. You need to provide a tracking number for the return parcel to info@annepro2.com via email within 10 days after we verify your return request. Your warranty may be void if you fail in providing a tracking number within a certain time period or return items after 20 days from claiming the warranty.

Warranty coverage procedure may vary depending on the product and issue itself. Should you encounter any issues, immediately contact info@annepro2.com.

Failure in doing so and worsening the condition of the product may limit or void your warranty.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
– The item with obvious signs of use 
– Orginal packages, that has been opened 
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
– Any item that is returned more than 30 days after delivery 

To return your product, you should contact us at info@annepro2.com and we will arrange the procedure of return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The shipping fee, handling fees, or any form of tax caused by return will NOT be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will NOT cover your return shipping cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@annepro2.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@annepro2.com and we will arrange it.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Incorrect/ Missing Item(s) upon delivery 

Upon receiving your parcel, please confirm the contents of the package and ensure that it is in good condition before signing for it.

If your product is incorrect/missing, please follow the instructions:

  1. Send an Email to info@annepro2.com with an appropriate Subject Title
  2. Provide your order number and state your issue clearly
  3. Attach photos and videos to show that your product is incorrect/missing

Once the issue has been confirmed, we will arrange for a replacement or refund (where applicable). For incorrect products, Annepro2.com reserves all rights in deciding whether you need to return the incorrect item or not. Please kindly contact us via email first. If the return is needed, the shipping fee may be covered by issuing a shipping label or reimbursement after we receive and check that the product is functioning well.